Refund policy

Effective Date: July 2026

At Maunam, every product is carefully selected and packed with attention to quality. We want you to have a smooth and satisfying shopping experience. If something isn't right with your order, we're here to help.

1. Replacement Window

We offer a 1-Day Replacement Policy.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To request a replacement, email us at info@maunam.in with your:

  • Order Number
  • Name
  • Contact Number
  • Clear product photographs
  • Unboxing video (mandatory)
  • Brief description of the issue

2. Unboxing Video is Mandatory

To protect both our customers and our business from transit-related issues, an uninterrupted unboxing video is required for all replacement requests.

The video should clearly show:

  • The sealed package before opening
  • Opening the package
  • The product received
  • Any damage or incorrect item

Unfortunately, replacement requests submitted without an unboxing video cannot be approved.

3. Eligible for Replacement

Your replacement request will be accepted if:

  • You received the wrong product.
  • The product arrived damaged during shipping.
  • The product has a manufacturing defect.
  • Important items are missing from your package.

After receiving your request, our team will review the provided images and video before approving the replacement.

4. Items Not Eligible for Return or Replacement

We cannot accept returns or replacements in the following situations:

  • Product has been used.
  • Product has been intentionally damaged.
  • Product is returned without original packaging.
  • Request is made after 24 hours of delivery.
  • Damage caused due to improper handling after delivery.
  • Change of mind after purchase.
  • Personal preference regarding color, size, texture, or appearance.
  • Minor natural variations in Rudraksha, Tulsi, Sandalwood, or other natural materials.

Since many of our products are handcrafted using natural materials, slight variations in shape, size, texture, or color are completely normal and make each product unique.

5. Return Conditions

To qualify for a replacement, the product must be:

  • Unused
  • In original condition
  • In original packaging
  • With all accessories and inserts (if provided)

Products that do not meet these conditions may not qualify for replacement.

6. Refund Policy

As our products fall under the category of personal spiritual and meditation accessories, we generally do not offer refunds once an order has been delivered successfully.

Refunds are only considered under exceptional circumstances such as:

  • Product is unavailable after payment.
  • Duplicate payment.
  • Order cannot be fulfilled by Maunam.
  • Replacement is not possible due to stock unavailability.
  • Other exceptional situations approved by our customer support team.

If a refund is approved, it will be processed to the original payment method within 5–7 business days.

Processing time may vary depending on your bank or payment provider.

7. Cash on Delivery (COD) Orders

If a Cash on Delivery order is refused, cancelled at the time of delivery, or returned due to customer unavailability, future COD eligibility may be restricted.

Shipping charges (if applicable) are non-refundable.

8. Order Cancellation

Orders can only be cancelled before they are packed and dispatched.

Once an order has been shipped, it cannot be cancelled.

If you need assistance, please contact us as soon as possible.

9. Shipping Damage

If your package appears damaged upon delivery:

  • Take clear photographs before opening.
  • Record a complete unboxing video.
  • Contact us immediately within 24 hours.

This helps us investigate the issue quickly and arrange a suitable resolution.

10. Quality Inspection

Every replacement request is carefully reviewed by our quality team.

Based on the evidence provided, we may:

  • Approve a replacement
  • Request additional information
  • Decline the request if it does not meet our policy

The final decision will be made after inspection.

11. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used products
  • Gift Cards
  • Digital products or downloadable content
  • Clearance or Sale items (unless damaged or incorrect)
  • Products damaged after delivery

12. How to Request a Replacement

Please email us at:

📧 Email: info@maunam.in

Include:

  • Order Number
  • Full Name
  • Mobile Number
  • Product Photos
  • Complete Unboxing Video
  • Description of the issue

Our support team will review your request and respond within 1–2 business days.

13. Contact Us

If you have any questions regarding your order, we're always happy to help.

Maunam

📧 Email: info@maunam.in

📱 Phone / WhatsApp: +91 9302273454

Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)