Privacy policy

Welcome to Maunam.

Your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains what information we collect when you visit maunam.in, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment information (processed securely through our payment partners)
  • Order history
  • Device and browser information
  • IP address
  • Website usage data collected through cookies and analytics tools

We only collect information that is necessary to provide our services and improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve our products, website, and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional offers or newsletters if you have chosen to receive them
  • Comply with applicable legal and regulatory requirements

We never sell your personal information to third parties.

Payment Security

Your payment information is processed through secure and trusted payment gateways.

Maunam does not store your complete debit card, credit card, UPI PIN, or banking credentials on its servers. All payment transactions are encrypted using industry-standard security protocols.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Deliver a better and more personalized experience

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Email and Marketing Communication

If you subscribe to our newsletter or choose to receive updates, we may send you information about:

  • New product launches
  • Special offers
  • Educational content
  • Wellness and mindfulness resources
  • Exclusive promotions

You may unsubscribe from these communications at any time.

Sharing of Information

We only share your information when necessary to operate our business, including with:

  • Shipping and logistics partners
  • Payment processing providers
  • Technology and website service providers
  • Government authorities when legally required

These partners receive only the information necessary to perform their services and are expected to protect your data.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we strive to use commercially acceptable security practices, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Improve our services

Once the information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request information about how your data is being used

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

Third-Party Services

Our website may use trusted third-party services to process payments, fulfill orders, analyze website performance, or provide customer support.

These service providers have their own privacy practices and process information only as necessary to deliver their services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be published on this page with the revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Email: info@maunam.in

Phone: +91 9302273454

We are committed to responding to your queries as quickly as possible.